At FITMATE COACHING LIMITED (“we,” “our,” “us,” or “FITMATE”), we are committed to providing our customers with high-quality personalized fitness plans and services. If for any reason you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines the terms and conditions for requesting a refund.

1. Eligibility for Refunds

1.1 Digital Products and Services

Our primary offerings are digital products and services, including personalized fitness plans. Due to the nature of digital products, refunds are only available under specific circumstances as outlined below:

• Technical Issues: If you experience technical issues that prevent you from accessing our digital products or services, and our support team is unable to resolve the issue within a reasonable timeframe.
• Service Not Delivered: If the personalized fitness plan or service you purchased was not delivered as promised.

1.2 Subscription Services

If you have subscribed to our services on a recurring basis (monthly, quarterly, or annually), you may cancel your subscription at any time. Refunds for subscriptions are provided under the following conditions:

• Cancellation Before Renewal: If you cancel your subscription before the renewal date, you will not be charged for the next billing cycle.
• Mid-Cycle Cancellation: Refunds for mid-cycle cancellations are not provided. You will continue to have access to the services until the end of the current billing period.

2. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Send an email to help@fitmate.cc with the subject line “Refund Request” and include the following information in the body of the email:

   • Your full name
   • The email address associated with your account
   • The date of purchase
   • The reason for your refund request

2. Review Process: Once we receive your refund request, our team will review your case and may contact you for additional information if necessary.

3. Decision: We will notify you of our decision regarding your refund request within 7 business days.

3. Refund Approval

If your refund request is approved, we will process the refund to your original method of payment. Please note that it may take some time for the refund to appear on your statement, depending on your payment provider’s policies.

4. Non-Refundable Items

The following items are non-refundable:

• Any personalized fitness plan that has been fully delivered and accessed.
• Promotional or discounted products and services.
• Mid-cycle subscription cancellations (you will retain access to the services until the end of the billing period).

5. Changes to This Refund Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page. You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.

6. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

FITMATE COACHING LIMITED
Address: 71-75 Shelton Street, London, England, WC2H 9JQ
Email: help@fitmate.cc

By purchasing our products and services, you agree to the terms of this Refund Policy.